Return and Exchange Policy
Return Policy
Products can be returned within 7 days from the date of delivery. Payment Refunds are applicable only in case of damaged products or delivery of incorrect size (size other than that ordered).
Returns and Replacements are done free of cost if wrong products (incomplete sets or incorrect style), wrong sizes (size other than that ordered) or damaged products are received by the customer. However, the Company reserves the right to levy shipping charges on cases that come under legal scrutiny.
Exchange is allowed with the same or different products.
Return Intimation: You can either call our Support Number +91 9330558851 or Email Us at support@feminoncloset.in within 7 days from date of delivery.
The details of the return (Order number, courier docket No or AWB No, and Reason for Return) should be shared with the Customer Support by email or phone.
Guidelines for a valid return:
- Product should be in original condition
- Tags should be retained and returned
Cancellation Policy
An easy cancellation process is available for all our customers. You can cancel your online order before the product has been shipped. Your entire order amount will be refunded within 5-7 working days.
You can cancel an order in an easy step:
Call us on our support Number +91 9330558851
Email us on support@feminoncloset.in
Please note that the complete order needs to be canceled. We do not accept Partial order cancellation requests.
Refund Policy
Your refund is estimated to be credited in the account, used for order payment, between 5-7 days after initiating the refund. Please note that the timing of the actual account credit is dependent on multiple external agencies such as banks and payment gateways.
Mode of Refund
For both cancelled orders & returned products (due to incomplete sets, incorrect style, wrong sizes, or defective products delivered), the refund amount will be credited back into the same account (online banking, credit card, debit card) that was used to make the purchase. In case of Cash on Delivery (COD) orders, refund will be done through NEFT and shall be credited in your account within 5-7 working days.
How do I cancel my order?
If you need to cancel your order, please send us an email at support@feminoncloset.in within 6 hours of placing the order from Monday to Saturday between 10 AM – 7 PM. some of the orders are shipped almost immediately and it may not always be possible to cancel.
Any amount paid will be credited into the same payment mode which was used at the payment of payment.